Terms & Conditions

Online	Showroom
- Products purchased from the online store may be returned within 7 days from the date of receipt, provided the following conditions are met: • The product must be in its original condition at the time of purchase and unopened/sealed. • The refund will be issued via the same payment method used for the original purchase. • The refund process may take up to 14 days. • If the customer initiates the return, the shipping fee will be deducted from the product's value. • Non-returnable items include products registered in the customer’s name, such as services, subscriptions, and software (e.g., Mobily, STC, Zain, OneCard). - The warranty period is 2 years on devices and accessories, except for certain accessories that carry a 1-year warranty, such as wired earphones, storage units, and cables. - The warranty does not cover device accessories or certain items, including Phone devices, screen protectors, and scooter frames. - All products are covered by the authorized distributor’s warranty, not Haddad’s, except for some products under Haddad’s warranty. - If a non-software manufacturing defect appears in the device within 3 days of purchase (for Apple products, within 24 hours), the device may be exchanged for the same brand and model, provided: • The original box and all accessories are returned. • The device or accessory shows no signs of misuse, such as scratches, cracks, liquid damage, or tampering. • For Apple products, the Find My iPhone feature and iCloud account must be deactivated. - In case of a manufacturing defect in products from Samsung, Motorola, Infinix, Oppo, Xiaomi, or Huawei, replacement is not applicable, and the customer must visit the authorized service center. - A report from the authorized service provider may be required in some cases. - If any defect occurs after 3 days from the date of receipt, the customer must visit the nearest authorized service point to receive after-sales service.	- Devices purchased from our showrooms can be exchanged within 7 days from the purchase date, and may be returned within 48 hours only, provided that the following conditions are met: • The original purchase invoice must be presented. • The product must be in its original condition, unopened and factory-sealed. • The exchange must be for a product of equal or higher value. • The refund will be issued using the same payment method used during the original purchase. • The refund process may take up to 14 days. • Products that are registered in the customer's name—such as services, subscriptions, or software (e.g. Mobily, STC, Zain, OneCard)—cannot be returned. - The warranty period is 2 years on devices and accessories, except for some accessories, which carry a 1-year warranty (e.g. wired earphones, storage devices, and cables). - The warranty does not cover device accessories and certain items such as Phone cases, screen protectors, and scooter frames. - All sold products are covered by the authorized distributor’s warranty, not Haddad’s, except for certain products under Haddad's warranty. - If a non-software manufacturing defect appears within 3 days of purchase, the device can be exchanged for the same brand and model, except for Apple products, which must be reported within 24 hours. The following conditions apply: • The original invoice must be provided. • The device or accessory must be free of misuse, such as scratches, cracks, liquid damage, or unauthorized opening. • The original box and accessories must be returned. • For Apple products, Find My iPhone and iCloud account must be deactivated. - In case of a manufacturing defect in Samsung, Motorola, Infinix, Oppo, Xiaomi, or Huawei products, direct replacement is not applicable, and the customer must visit the authorized service provider. - A report from the authorized service center may be required in some cases. - If any defect appears after 3 days from the purchase date, the customer must visit the nearest authorized service center.
To find the authorized distributors of the brands and their contact numbers, please scan the QR code.

Online

Showroom

- Products purchased from the online store may be returned within 7 days from the date of receipt, provided the following conditions are met:

• The product must be in its original condition at the time of purchase and unopened/sealed.

• The refund will be issued via the same payment method used for the original purchase.

• The refund process may take up to 14 days.

• If the customer initiates the return, the shipping fee will be deducted from the product's value.

• Non-returnable items include products registered in the customer’s name, such as services, subscriptions, and software (e.g., Mobily, STC, Zain, OneCard).

- The warranty period is 2 years on devices and accessories, except for certain accessories that carry a 1-year warranty, such as wired earphones, storage units, and cables.

- The warranty does not cover device accessories or certain items, including Phone devices, screen protectors, and scooter frames.

- All products are covered by the authorized distributor’s warranty, not Haddad’s, except for some products under Haddad’s warranty.

- If a non-software manufacturing defect appears in the device within 3 days of purchase (for Apple products, within 24 hours), the device may be exchanged for the same brand and model, provided:

• The original box and all accessories are returned.

• The device or accessory shows no signs of misuse, such as scratches, cracks, liquid damage, or tampering.

• For Apple products, the Find My iPhone feature and iCloud account must be deactivated.

- In case of a manufacturing defect in products from Samsung, Motorola, Infinix, Oppo, Xiaomi, or Huawei, replacement is not applicable, and the customer must visit the authorized service center.

- A report from the authorized service provider may be required in some cases.

- If any defect occurs after 3 days from the date of receipt, the customer must visit the nearest authorized service point to receive after-sales service.

- Devices purchased from our showrooms can be exchanged within 7 days from the purchase date, and may be returned within 48 hours only, provided that the following conditions are met:

• The original purchase invoice must be presented.

• The product must be in its original condition, unopened and factory-sealed.

• The exchange must be for a product of equal or higher value.

• The refund will be issued using the same payment method used during the original purchase.

• The refund process may take up to 14 days.

• Products that are registered in the customer's name—such as services, subscriptions, or software (e.g. Mobily, STC, Zain, OneCard)—cannot be returned.

- The warranty period is 2 years on devices and accessories, except for some accessories, which carry a 1-year warranty (e.g. wired earphones, storage devices, and cables).

- The warranty does not cover device accessories and certain items such as Phone cases, screen protectors, and scooter frames.

- All sold products are covered by the authorized distributor’s warranty, not Haddad’s, except for certain products under Haddad's warranty.

- If a non-software manufacturing defect appears within 3 days of purchase, the device can be exchanged for the same brand and model, except for Apple products, which must be reported within 24 hours. The following conditions apply:

• The original invoice must be provided.

• The device or accessory must be free of misuse, such as scratches, cracks, liquid damage, or unauthorized opening.

• The original box and accessories must be returned.

• For Apple products, Find My iPhone and iCloud account must be deactivated.

- In case of a manufacturing defect in Samsung, Motorola, Infinix, Oppo, Xiaomi, or Huawei products, direct replacement is not applicable, and the customer must visit the authorized service provider.

- A report from the authorized service center may be required in some cases.

- If any defect appears after 3 days from the purchase date, the customer must visit the nearest authorized service center.

To find the authorized distributors of the brands and their contact numbers, please scan the QR code.

Under Warranty Aftersales Policy

- The warranty covers the device only (excluding accessories) for a period of two years.
- The warranty period starts from the date of purchase, and the purchase invoice must be electronic, including the seller's name, purchase date, device serial number, and a QR code.
- The warranty does not cover defects or damage resulting from misuse, dropping the device or breakage, impacts, or scratches affecting the device’s exterior, bending, burns caused by non-original accessories, exposure to high heat, damage from moisture or liquids, intentional sabotage, failure to perform regular software updates, tampering with serial numbers, deleting operating system files, damage from viruses, use of non-original apps or software, or repair attempts at unauthorized service centers, including the use of non-original spare parts or chargers, or failure to follow the user manual instructions included in the device box.
- If spare parts required for repair are not available, the company will work on providing them within 14 days.
- All parts replaced under warranty are considered company property.
- If spare parts are unavailable or the device cannot be repaired due to manufacturing defects, the customer’s device will be replaced with a new device of the same category, with deductions applied for any scratches, impacts, or depreciation.
- The company is committed to providing a replacement device of the same category. If not available, the customer may be upgraded to a higher category by paying the price difference, or may request a refund of the invoice value after deducting the value of scratches, impacts, depreciation, and accessories (if not provided).
- In cases of upgrade or replacement with another category, the customer must bring the original box and accessories in good condition. If not available, the replacement accessories will be provided based on what is available with the customer.
- All products sold are covered by the authorized distributor’s warranty, not by Haddad, except for specific products that are covered by Haddad’s warranty.

Out-of-Warranty Aftersales Policy

- The customer is required to pay a non-refundable service inspection fee of SAR 50 in advance, which will be deducted from the final invoice if the repair is completed and the device is received by the customer.
- Out-of-warranty repairs are subject to 15% VAT.
- The repair cost provided is an estimate. If the actual cost exceeds the estimate by more than 20%, customer approval will be required before proceeding. If the increase is 20% or less, the repair will be carried out without customer confirmation, whether for the same issue or additional faults.
- The company reserves the right to require full payment in advance before proceeding with the repair. The repair process will be suspended until payment is received.
- Repaired faults and replaced parts outside the warranty are covered by a one-month warranty from the date the customer receives the device.

General Terms and Conditions

- The initial inspection of the device at the reception is considered a preliminary check, during which the staff records the external condition of the device. If, upon technical inspection, any signs of misuse are found—such as liquid damage, internal breakage, or tampering/opening of the device—the repair will be treated as out-of-warranty, if repairable, and only after customer approval. The warranty will be voided due to violation of warranty conditions. The customer will be notified via SMS within five (5) working days. If the device cannot be repaired due to lack of customer response within two (2) working days, the device will be returned in the same condition it was received, as much as possible.
- The customer must collect the device immediately after being notified that the repair is complete. If the customer delays collection beyond 30 days from the notification date, the company reserves the right to dispose of the device in a manner it deems appropriate, without any liability or obligation to compensate the customer.
- SMS, email, written approvals, and phone calls are considered official means of communication with the customer.
- The company is not responsible for the loss of data or software on the customer’s device. Customers are advised to back up their data before submitting the device for repair.
- The customer must present the original repair receipt upon collection. The device will be handed over only to the holder of the receipt. In case the receipt is lost, the device owner must provide identification to verify it matches the information in the system.
- The customer is required to pay any remaining balance upon collection. If not, the company reserves the right to withhold the device.
- If there is no service center in the same city, product transfer may take several days, depending on the distance from the nearest authorized service center.