Tax Refund Instructions for Tourists, Pilgrims, and Visitors

 

  1. Minimum Purchase:
    The service is available for purchases of 500 SAR or more.
  2. Service Locations:
    • Available at King Abdulaziz Airport (Jeddah) and Jeddah North Terminal.
    • Not available at Madinah Airport or the Hajj Terminal in Jeddah.
  3. Refund Conditions:
    • The phone must remain in its original packaging.
    • Refunds via bank card are processed at Jeddah North Terminal and transferred within 3 working days.
    • Cash refunds are available only at King Abdulaziz Airport, Terminal 1.
  4. Forms and Procedures:
    • The refund form must be created on the Global Blue website on the same day of the invoice.
    • If the invoice is returned by the customer, the form must be canceled from the Global Blue website.
    • For GCC nationals:
      If entering with a national ID, register using the ID number.
      • If entering with a passport, register using the passport number.
    • The form is sent to the customer via email, or printed at the store if no email is available.
    • It is recommended to download the Global Blue App to track refund operations.
  5. Support and Assistance:
    • A Global Blue office and self-service machine are available 24/7 at the airport.
    • Customer Service (inside Saudi Arabia): 8008500874
    • Outside Saudi Arabia: Contact via the Global Blue website.