Support & Help
This policy aims to ensure the effective and fair handling of customer complaints, inquiries, or suggestions in a way that guarantees their satisfaction and improves the quality of the services provided.
Communication Channels:
Customers can submit their complaints, inquiries, or suggestions by contacting the Customer Service Team through the following channels:
- Call Center (8003040041)
- A ticket for the complaint, suggestion, or inquiry will be recorded.
- The customer will receive a response to their complaint, suggestion, or inquiry within a maximum of two (2) working days from the date of submission.
- Call Center working hours: Saturday to Thursday, 9:00 AM to 5:00 PM.
- Email (Customer.care@al-haddad.com)
- The customer will receive a response to their complaint, suggestion, or inquiry within a maximum of two (2) working days from the date of submission.
- Customer Service Team working hours: Sunday to Thursday, 9:00 AM to 5:00 PM.
