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Shipments improperly labeled will be returned to you without any liability to Al-Haddad Telecom. Upon receipt, Al-Haddad Telecom will then return it to the manufacturer of the Product and will do its best efforts to keep you informed about the review of the Product made by the manufacturer. You shall also be aware that some instructions manuals related to some Products are only available by downloading them from the Product manufacturer’s website. 11. AVAILABILITY OF THE PRODUCT All Products mentioned on the Website are offered for as long as stocks last. Some products on the website can be backordered. A backorder is when a customer places an order for an item that is out of stock. Al-Haddad Telecom will attempt its efforts to specially procure the backordered item for that customer. In the case of a backorder, the delivery time is usually much higher than that for available, in stock, products. You are to accept that periods, of which, Al-Haddad Telecom promises to deliver the backordered product to the customer are only estimates, that such estimates cannot always be accurate, and that they are by no means guaranteed. Under such conditions, Al-Haddad Telecom will inform the customer of extended delays, and may choose to refund the customer; However, due to the efforts placed in the process of obtaining an out of stock item, Al-Haddad Telecom reserves the right not to refund the customer immediately upon his request. If Al-Haddad Telecom believes that the duration to procure the product is unknown, or if obtaining such a product will cost more than what the customer had already paid for that product, then Al-Haddad Telecom may issue a refund to the customer. 12. PRICING Except where noted otherwise, the Price Catalog displayed with respect to Products on our Website represents the full retail prices listed on the Products, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. For certain Products that are offered as a set, the Price Catalog may represent "open-stock" prices which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the Products included in the set. With respect to Products sold by Al-Haddad Telecom through the Website, We cannot confirm the price of Products until You order it; however, We may NOT be entitled to charge Your credit card until Your order has entered the shipping process. Despite our best efforts, a small number of the Products in our Prices Catalog. If we discover any mispricing, We will do one of the following: • If a Product's correct price is lower than our stated price, We will charge the lower amount and ship You the Product. • If a Product's correct price is higher than our stated price, We will, at our discretion, either contact You for instructions before shipping or cancel Your order and notify You of such cancellation. The prices provided in the Price Catalog displayed on the Website are exclusive of any tax, duties and charges applicable. All prices are given in Saudi Riyal by default. The tariff specified in the confirmation order issued by Al-Haddad Telecom includes the price of the Product or the related Services, handling charges, packaging and transportation costs. The tariff however does not include any applicable taxes, duties and charges existing (i) in the country of delivery and/or (ii) in the countries where the Product(s) transit. You hereby acknowledge and agree that such taxes, duties and charges remain to be paid directly by You to the relevant authorities. 13. PAYMENT You shall pay the Product(s) and/or related services ordered as follows: - Online payment via credit card: [Visa, MasterCard] via the SSL protocol which provide You a reliable secure payment system. By opting for online payment, You expressly acknowledge and certify that You are the owner of the credit card used. Al-Haddad Telecom may not be held liable for any misuse of Your credit card by anyone. No payment made will give rise to any reimbursement from Al-Haddad Telecom for any reason whatsoever. You will be responsible for all reasonable expenses (including attorneys' fees and costs) incurred by Al-Haddad Telecom in collecting unpaid amounts under these Terms and Conditions.
You shall be charged for all the shipping and delivery fees.
14. DELIVERY the Product(s) ordered via this Website is (are) delivered through a shipping courier. You will be charged shipping fee when placing your order that will be added to the order total. You will be able to view the shipping fees before placing the order so you have the chance to not go through with the order. Shipping cost varies according to destinations, size, and weight of shipment. Please review our Shipping Fees section for more information on price of shipment. Shipping charges are subject to change without prior notice. Al-Haddad Telecom will not be liable for any amounts resulting from delays, lost shipments, wrong addresses …etc. Inside the Kingdom of Saudi Arabia, Orders placed before 10 AM Saudi Arabia time will be delivered within 6 days. Any further orders placed after that will be delivered within 7 days (7 business day) the delivery date provided in the confirmation order issued by Al-Haddad Telecom is only available for Products which are effectively in stock in our warehouse. Any delay in delivery shall not entitle you to refuse the Product or cancel the Order. Unless otherwise provided (in particular when you have subscribed for an Installation Assistance and/or Training Assistance), you are solely responsible for the proper installation, integration and implementation of the Product(s) ordered. 15. ADVERTISER REPRESENTATIONS AND WARRANTIES you represent and warrant that (i) all information provided by you in any Order is correct and current, and that (ii) You shall not forge or mask your true identity. 16. WARRANTY The warranty of the Product is strictly limited to the conditions of warranty specified by the equipment manufacturer. Such warranty shall not apply to damages due to your negligence or fault. The duration of the warranty shall not, and under no circumstances be extended. You shall bear all the costs, whatever they are, resulting from the implementation of this warranty by the equipment manufacturer. Please review our Refunds and aftersales section for more information on refunds and repairs. 17. INSTALLATION, MAINTENANCE AND TRAINING ASSISTANCE unless otherwise provided and agreed between the Parties, no installation, training or maintenance relating to the Product delivered is supplied by AL-HADDAD TELECOM. Al-Haddad Telecom may however provide you with a Training Assistance relating to the Product ordered. Terms and conditions of such Training Assistance shall be specified in a separate agreement to be concluded between the Parties. Al-Haddad Telecom may also agree to provide you with Installation Assistance and/or Maintenance Assistance services pursuant to separate and specific agreements to be concluded between the Parties. Installation and/or Maintenance and/or Training Assistance services shall be performed by Al-Haddad Telecom, or any of its appointed agent or sub-contractor. 18. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY Al-Haddad Telecom, makes no representations or warranties of any kind, express or implied, as to the operation of this website or about the suitability of the information, products, and services contained on this website for any purpose. All such information, products, and services are provided "as is" and "as available" without warranty of any kind. In no event shall Al-Haddad Telecom be liable for any direct, indirect, punitive, incidental, special, or consequential damages of any kind, or any damages whatsoever (including without limitation those resulting from the use of this web website, reliance on the materials provided, or more generally for any information, products, and services obtained through this website, or otherwise) arising out of the use of this web website, or resulting from the performance of the order, or the malfunctioning or misuse of the product. The same shall apply where any alteration or defects of the product are attributable to its manufacturer. To the full extent permissible by applicable law, Al-Haddad Telecom disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Al-Haddad Telecom does not warrant that this website, its servers, or e-mail sent from the website are free of viruses or other harmful components. Al-Haddad Telecom will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. In any case, Al-Haddad Telecom liability shall be limited to the amount of the value of the product purchased from Al-Haddad Telecom having occurred the damage. 19. FORCE MAJEURE Al-Haddad Telecom shall not be held liable for the nonperformance, or any failure in the execution of one of its obligations hereto, resulting from a case of Force Majeure, an accidental case or circumstances beyond AL-HADDAD TELECOM’s control, such as, but not limited to: fires, explosions, riots, wars, floods, epidemics, shortage of raw materials or transport facilities, insufficient supply of electricity and power, any delay exceeding the usual transport time, accident during handling operations, strikes, lock-outs, piracy, blockades, restrictions, demands or prohibitions or other hindrances on requirements imposed by any official authority in the departure country or in the country where the Products are delivered or legal actions taken in spite of the correct performance of work. Should any Force Majeure event, any accidental case or circumstances beyond AL-HADDAD TELECOM’s control occur, Al-Haddad Telecom shall advise you as soon as possible upon the event. 20. LEGAL COMPLIANCE You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service. You undertake to use the Product according to the terms and conditions defined in the documentation, if any, attached with the Product. 21. DISPUTES Any dispute relating in any way to or in connection with Your visit to the Website or to products You purchase through the Website that cannot be settled amicably within 60 days after formal notice of the dispute shall be finally settled by arbitration by [three] arbitrators in the kingdom of Saudi Arabia, except that, to the extent You have in any manner violated or threatened to violate AL-HADDAD TELECOM's intellectual property rights, Al-Haddad Telecom may seek injunctive or other appropriate relief in any court having jurisdiction. The requesting party shall designate one arbitrator within 30 days of the date of the submission of the Request for arbitration. The respondent shall then designate one arbitrator within 30 days. The two appointed arbitrators shall designate the third arbitrator who will act as the Chairman of the arbitral tribunal.
The Arbitration under this agreement shall be conducted under the rules then prevailing in the Kingdom of Saudi Arabia. The place of arbitration shall be Riyadh The language of the arbitration proceeding shall be Arabic. The arbitral award shall be final and binding and the parties hereby waive their rights to any form of appeal or recourse, insofar as such waiver can validly be made. The arbitral award may be entered as a judgment in any court of competent jurisdiction. 22. NO AGENCY You and the Website are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. 23. WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY please review our other policies. These policies also govern your visit to the Website. We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time and You agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of Your use of the Website If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 24. OUR ADDRESS Al-Haddad Telecom Portal, http://www.al-haddad.com 25. VALIDITY The recognition of the nullity of a clause shall not affect the validity of the rest of these Terms and Conditions or of any other clause.
Exchange Terms:Devices sold from our website shall be replaced within seven days from the date of receipt, except for Apple products, which shall be replaced within 48 hours from the date of receipt, provided that the replacement shall be of the same value or higher. The product is in its original condition at the time of purchase and the packaging has not been opened.The original purchase invoice must be brought.Return Terms:Products can be returned within 48 hours only from the date of receipt provided that the product is in its original condition at the time of purchase and the packaging has not been opened.Only cash-purchased products will be returned.Warranty Terms:Warranty period of two years on devices and one year on the rest of the products, the warranty period starts from the date of receipt.To view all warranty terms and after-sales services, please visit our websitewww.hemayatech.com.sa/warrantyCustomer Service Number: 8003040041Shop from our store Shop online email@example.com
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